AI in Manufacturing, Connected to Every System You Already Run

We work with the data, processes, and people you already have — advising on what to build, training your teams to use it, and leading the build from first prototype to daily operations.

See our Work

Trusted by global manufacturers & enterprises

The problem

Only 5% of enterprise AI pilots ever reach production

Not because the model fails — because the architecture underneath it does:

ERP data that contradicts itself across plants
Product knowledge locked in PDFs and spreadsheets
No owner once the “pilot” ships

BotsCrew builds the layer underneath: AI wired into the ERP, data, and teams you already have.

What the layer delivers

50%

of conversations resolved without a human agent
— S&B Filters

1,000+

product files searchable across every team
— Kravet Inc

$250K

saved annually in support costs
— Global Cosmetics Manufacturer

We work across the full AI lifecycle — not just a single build.

AI Readiness & Governance Assessment

Audit your data, systems, and governance gaps before committing to a build.

AI Strategy & Roadmap

A sequenced plan tied to your ERP and measurable outcomes, not a stack of disconnected use cases.

AI Center of Excellence

The operating model that keeps AI improving after launch, instead of stalling like most pilots.

Rollout & Activation

Change management and training so the system actually gets adopted.

Internal Agentic Platform

AI that gives every team instant access to institutional knowledge.

Customer-Facing AI Implementation

AI that handles support and transactions at scale.

Where AI Pays Off in Manufacturing

Manufacturing·Claude·Customer Service

S&B Filters: Automating 50% of Manufacturing Requests

S&B Filters' direct integration of Claude's MCP connector with NetSuite hit a wall: a 40-page prompt, 6 minute response time, and real-world data too inconsistent for reliable retrieval, and the system never reached production. BotsCrew rebuilt the approach from scratch with direct ERP data retrieval, multi-layer PO validation, streaming inference, and a OneDrive-connected knowledge base — turning a failed experiment into a scalable operational system.

98%

faster first response time

$140k

annual cost savings

Up to 50%

of requests fully automated

Manufacturing·OpenAI·Internal AI

Kravet: From Unstructured Data to Smart Inventory AI

Kravet’s employees were losing hours each week digging through 10,000+ products, live inventory systems, and thousands of internal documents — and leadership doubted AI could handle that complexity. So we built a ChatGPT-like enterprise assistant that unifies product data (Algolia), live inventory, and intelligent search across unstructured documentation into a single answer layer.

60→90%

answer accuracy improvement

3 weeks

kickoff to live prototype

Company-wide

adoption

E-commerce & Manufacturing·Freshchat·Customer Support

E-commerce Support AI: $250k Saved Annually

At 1.1M monthly visitors with inquiries growing 282% YoY, a 27-person support team was stretched thin and resolution times had climbed past 10 minutes. We built a website support AI integrated with Freshchat that handles repetitive pre- and post-purchase questions, collects structured user data upfront, and backs up live agents during peak traffic.

$250k

saved annually

faster resolution

22.7%

of requests fully automated

“We hired BotsCrew because we wanted to speed up the original solution I've built. They came in and did exactly that — we now get all that information in 15 seconds, which is just phenomenal. They also took it to the consumer level: we deployed it as an agent on our website, so consumers now get that exact same information on a secure basis. It has transformed our business, given us a lot of information very quickly, and really helped us handle our backorders”
Berry Carter
CEO, S&B Filters
“Engagements with external consultants can suffer if the external party is very linear in their approach. But the BotsCrew team was incredibly collaborative and eager to understand our use case. It made our team feel like we were truly partnered on our project. I believe the approach taken by the BotsCrew team is what allowed us to progress to a successful launch.”
Jesse Lazarus
Chief Technology Officer at Kravet
“BotsCrew's commitment to maintaining clear communication and timelines greatly contributed to our satisfaction. Their proactive approach to addressing potential issues and their responsiveness to our feedback demonstrated their dedication to ensuring a smooth project journey.”
Digital Product Manager
FIBA
“BotsCrew's flexibility and dedication to the project are great; we’ve been extremely pleased working with them. We have three major KPIs, and we’ve performed well across those KPIs right off the bat.”
Jason Lesniewicz
Director of Tourism, Choose Chicago
“The whole process has been great. They’ve been really good with communication, keeping us up-to-date, and running the project on time. We’re really happy with the final product, the platform, the product’s ease of use, and our ability to tweak it.”
Melissa M.
Senior Manager at Natera
“We hired BotsCrew because we wanted to speed up the original solution I've built. They came in and did exactly that — we now get all that information in 15 seconds, which is just phenomenal. They also took it to the consumer level: we deployed it as an agent on our website, so consumers now get that exact same information on a secure basis. It has transformed our business, given us a lot of information very quickly, and really helped us handle our backorders”
Berry Carter
CEO, S&B Filters
“Engagements with external consultants can suffer if the external party is very linear in their approach. But the BotsCrew team was incredibly collaborative and eager to understand our use case. It made our team feel like we were truly partnered on our project. I believe the approach taken by the BotsCrew team is what allowed us to progress to a successful launch.”
Jesse Lazarus
Chief Technology Officer at Kravet
“BotsCrew's commitment to maintaining clear communication and timelines greatly contributed to our satisfaction. Their proactive approach to addressing potential issues and their responsiveness to our feedback demonstrated their dedication to ensuring a smooth project journey.”
Digital Product Manager
FIBA
“BotsCrew's flexibility and dedication to the project are great; we’ve been extremely pleased working with them. We have three major KPIs, and we’ve performed well across those KPIs right off the bat.”
Jason Lesniewicz
Director of Tourism, Choose Chicago
“The whole process has been great. They’ve been really good with communication, keeping us up-to-date, and running the project on time. We’re really happy with the final product, the platform, the product’s ease of use, and our ability to tweak it.”
Melissa M.
Senior Manager at Natera

From stalled pilot to daily operations

Whether you're starting from zero or picking up a stalled prototype, the path looks the same: find out what's actually there, plan around the systems you already run, build for production, get your teams using it, and keep it improving.

01
Assess
We audit your data, systems, and any AI already in motion — including prototypes that stalled. This tells us what's actually blocking production, not just what looks broken.
02
Plan
A roadmap tied to your ERP, your data, and measurable outcomes — sequenced so the highest-ROI use case ships first, not the flashiest one.
03
Build
Production-grade AI, integrated with the systems you already run. Kravet's first internal assistant went from kickoff to a live prototype in 3 weeks, because the goal is a working system, not a maintained backlog.
04
Roll Out
Change management and team training so the system actually gets used — the difference between a tool that sits idle and one that reaches 1,000+ employees, like Kravet's knowledge assistant did.
05
Govern
Ongoing support so the system improves as your data and teams do. It's the model that's kept the Kravet relationship expanding for two years — from one knowledge assistant into a second AI initiative.

Manufacturing data isn't just customer records — it's product designs, supplier terms, and IP you can't afford to expose.

BotsCrew builds to enterprise security standards from day one, not bolted on after launch.

SOC 2
ISO 27001
HIPAA-ready
GDPR compliant

BotsCrew is a Select partner in the Claude Partner Network Services.

AI in Manufacturing, Built to Run on What You Already Have

200+ AI solutions shipped. If your last pilot stalled, the fix isn't more AI — it's the architecture.