
“Berry had the vision and V1. He needed a team to take it further.”
S&B's CEO connected Claude to NetSuite via MCP and wrote the first prompts himself — an order status assistant for his support team. It worked. But responses took 3–4 minutes, quality drifted, and there was no path to customer-facing use.
We rebuilt V2 with custom agent architecture and purpose-built NetSuite retrieval. It went live for internal agents in under a month — faster, more accurate, zero hallucinations. Then we kept going: Shopify order tracking, product knowledge base, Zendesk handoff, live inventory lookup.
- < 1 month
to launch to production
- 4 min → seconds
response time
- 83%
of requests resolved without the human team










