BotsCrew

Healthcare AI Solutions, From Strategy to Production

We advise, build, and run healthcare AI that clears compliance and delivers results.

Trusted by healthcare leaders

  • Natera
  • ICRC
  • Women First Digital
  • DNA Diagnostics Center
  • Stanford Medicine
  • Rutgers Cancer Institute

The Problem

Too much admin, too little time with patients

Clinicians lose hours to paperwork, patients wait for answers, and most AI initiatives stall before they reach patient care. BotsCrew helps you choose the right use cases, then builds and runs healthcare AI solutions that clear compliance.

Put AI to work across healthcare

Patient portal · Assistant

Active

Ferritin · Blood panel8 ng/mL · Low
0Typical range 15–150200

My ferritin is flagged as low. Should I be worried?

Ferritin shows how much iron your body has stored. Yours is below the typical range, which usually points to low iron stores. It’s common and treatable. Your doctor has seen the result and will discuss next steps with you.

Follow-up offered with care team
  1. 01Patient asks a question
  2. 02Agent explains in plain language
  3. 03Complex cases go to a counselor

Built for every part of the healthcare ecosystem

  • Hospitals and provider networks

    Patient access and navigation, intake automation, staff knowledge assistants

  • Genetic testing and diagnostics labs

    Pre- and post-test education, results explanation, counselor scheduling

  • Pharma and life sciences

    Trial recruitment and screening, medical information assistants, field team enablement

  • Payers and health plans

    Member support, prior authorization processing, benefits navigation

  • Academic medical and research centers

    Research-grade patient engagement for studies and grant-funded programs

  • Nonprofit and public health organizations

    Health education and helpline assistants, program intake and eligibility screening, multilingual outreach

Healthcare AI Solutions, From Strategy to Production

Tell us where you are, and we'll map the fastest compliant path to production.

AI healthcare solutions your compliance team can approve

  • HIPAA and GDPR compliance

  • Role-based access & encryption

  • Full audit trail

  • Guardrails and human escalation

  • Integrates with your current stack

  • ISO 27001

Healthcare AI that is already working

Natera

60% Lower Counselor Load, Zero 2-Week Waits

Natera’s testing was scaling faster than its counselors could keep up, leaving patients waiting about two weeks for basic clarification of results. BotsCrew built a GenAI assistant inside Natera’s secure patient portal that gives patients plain-language explanations tailored to their treatment stage, grounded in an SME-approved knowledge base. Multi-layer guardrails keep every answer in scope and route complex cases to human counselors.

  • 24/7

    instant support vs. a 2-week wait before

  • 60%

    lower counselor query load

Client under NDA

Healthcare Service Automation: $131K Saved in Year One

A high-volume diagnostics company was handling ~30,000 calls a month with no 24/7 coverage, and 35% of calls went unanswered while demand grew ~30% a year. BotsCrew built a multi-channel automation strategy: a website AI assistant plus voice automation, integrated with the company’s CRM to handle FAQs, order status, appointment scheduling, and barcode registration.

  • 125,300

    users supported annually

  • 25%

    of service requests automated

  • $130k

    saved in year one

ICRC

AI Agent Handles 65% of Knowledge Inquiries

ICRC teams worked in high-pressure environments with critical knowledge scattered across complex manuals, tables, and visual guides, making fast, accurate access hard in urgent moments. BotsCrew built an AI agent that gives staff instant answers from internal documentation and procedures in the field and the office, understands their domain-specific language, and helps new team members get up to speed.

  • 65%

    of employee inquiries solved

  • 9/10

    overall user satisfaction

  • 2 weeks

    pilot launched in

Client under NDA

Omnichannel Health Assistant: 24/7 Patient Engagement

A global pharmaceutical company needed a scalable digital program for psoriasis patients, who struggled to find credible, personalized information and ongoing disease-management support. BotsCrew built a multilingual AI health assistant across Facebook and web, integrated with Salesforce, analytics, and a CMS to deliver personalized guidance and continuous support.

  • 17k+

    users in the first year

  • 69k+

    messages exchanged

  • Healthcare AI in production since 2016

  • Top AI Consulting & Development company by Clutch

  • Strategy and engineering in one team

  • Enterprise-grade security

What our clients say

  • “The whole process has been great. They’ve been really good with communication, keeping us up-to-date, and running the project on time. We’re really happy with the final product, the platform, the product’s ease of use, and our ability to tweak it.”
    Melissa M.

    Melissa M.

    Senior Manager at Natera

  • “They have the 3 C’s — communication, consistency, and creativity! The team is extremely communicative, reliable, and hardworking. Moreover, they are very strong with their relationship building and people skills.”
    Mrinalini Dayal

    Mrinalini Dayal

    Women First Digital, Program Manager

  • “They’re phenomenal and have never messed a beat with either their professionalism or ability to deliver. The quality of work is amazing, and BotsCrew is really smart. The solution is great. They’re simply awesome people to deal with.”
    Afshin Saffari

    Afshin Saffari

    Client Director of Digital Solutions, Leo Burnett

  • “BotsCrew was an incredible partner from inception to launch. The team was proactive, well-organized, and flexible. They are deeply committed to achieving successful outcomes and exceeding expectations. We’re delighted to have found such a dedicated partner.”
    Jacklyn Trejo

    Jacklyn Trejo

    Product Manager, Samsung NEXT

  • “BotsCrew’s flexibility and dedication to the project are great; we’ve been extremely pleased working with them. We have three major KPIs, and we’ve performed well across those KPIs right off the bat.”
    Jason Lesniewicz

    Jason Lesniewicz

    Director of Cultural Tourism, Choose Chicago

  • “Engagements with external consultants can suffer if the external party is very linear in their approach. But the BotsCrew team was incredibly collaborative and eager to understand our use case. It made our team feel like we were truly partnered on our project. I believe the approach taken by the BotsCrew team is what allowed us to progress to a successful launch.”
    Jesse Lazarus

    Jesse Lazarus

    Chief Technology Officer at Kravet

  • “BotsCrew’s commitment to maintaining clear communication and timelines greatly contributed to our satisfaction. Their proactive approach to addressing potential issues and their responsiveness to our feedback demonstrated their dedication to ensuring a smooth project journey.”

    Digital Product Manager

    FIBA

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