Customer satisfaction is crucial for business today.  Why?  Well, today, customers have a huge variety of options and possibilities to choose from. If your customers aren’t happy with your brand, they will leave you for your competitors. It’s easier than…

A minute . . . 10 minutes . . . an hour later . . . Sitting on hold, listening to the same music or operator recording saying, “We’ll be right with you,” frustrates customers everywhere. What’s worse, it could…

“In 2017, Ancestry provided genetic data to 7 million Americans, and 23andMe, the second most popular service, ran tests for another 3 million.” But it would take years, perhaps decades, for each client to parse their DNA data with a…

In April, WhatsApp presented a new feature for business – Interactive Business Messages. This allows companies to add interactive clickable buttons to messages from Business accounts. This could be used as a Call-to-Action (CTA) button or a Quick Reply allowing…

“After initially reacting to an event, there is a period of recognition of the full situation and the impact of the situation. With a bit more breathing room and analysis, it is time to recognize the full impact of the…

Customer service automation is not a new thing in business. Many brands have successfully implemented automation to streamline the processes and save costs. However, there are still many questions on how to balance automation with a human touch and worries…

With the growing popularity of smart automation and bots, more and more companies are interested in chatbot development services.  And looking for a reliable software vendor can be challenging, so to save your time, we've created a cheat sheet that…

Customer service departments perform tons of routine tasks every day.  Isn't that a massive waste of time and money to spend all day on requests like: “How do I make an order?” “Where can I find the closest store?” “What…

Ailira (www.ailira.com), the ”artificially intelligent legal information research assistant”, is an AI chatbot that uses natural language processing. The chatbot has been designed to understand and process sophisticated technical legal questions & search quickly. Ailira was created by Adrian Cartland,…

The average person spends around 3 hours a day on social media. Now, the impact of social media can be seen both on the personal life and work processes. × The HBR study found that over the past two decades,…

“Every year, chatbots in healthcare and banking will save $8 billion by 2022, up from $20 million this year.” Juniper Research   Today, the medical industry is dealing with many challenges. In particular, healthcare enterprises are still facing the problem…

Did you know that according to HubSpot “55% of consumers are interested in interacting with a business using messaging apps to solve a problem”? Today, businesses are starting to understand the power of chatbots. More brands are shifting from a…

WhatsApp helps over 1.5 billion users keep in touch with their friends and close ones. This messenger is handy for being secure, fast, and easy to use. Now, WhatsApp offers its platform as a new model for businesses to engage with…

Websites and apps can talk TO a user, but a chatbot can speak WITH a user. That’s why the single most important aspect of chatbot development is how the bot interacts with users. × First of all, let’s talk about…

There are two major requirements to stay on top of business: innovativeness and data. Today we are going to combine the two and discuss how to make your chatbot GDPR compliant step-by-step. Let’s start with the basics of what GDPR…

× Today, most of the companies interact with their customers via many communicational channels. A chatbot can be one of them.   You can think of chatbots as your brand representatives. Often, they can be an initial touch-point between clients…

× Now that we are familiar with what chatbots are, their benefits, and how to create an MVP. But there is yet more to be done. Now it’s time to talk about a chatbot marketing strategy.   There are many…

Chatbot development is a complex process. But if planned correctly, it can become a piece of cake. When starting chatbot development, the main thing is to break this process into clear steps and go by them one-by-one.  So, here we…

Today, chatbots are a new buzzword that is causing a big fuss in different business areas. In this article, we would like to demonstrate to you the benefits of chatbots for six different industries where they have already made the…

Chatbots are a hot trend making waves across the industries today. With many companies having implemented chatbots recently, 2018 is the year companies are learning to get on board with the benefits chatbots have to offer.

Create a bot in Java in 15 minutes When we had first began Botscrew, a chatbot development company, we were faced with the problem of not having the appropriate technology for building bots in Java. We took it upon ourselves…

Chatbots can be used for a variety of purposes: from everyday tasks to business affairs. They inhabit messengers and social networks – Facebook Messenger, Telegram, Kik, Slack, etc., but more often – the first two platforms.

Nearly half (46%) of sales and marketing leaders admit that customers and prospects increasingly want to interact with their brand over social media.  Oracle Report Today businesses struggle to create an advertisement that would be efficient and successful. Now almost…

Today, most of the businesses across all industries face the challenge of eliminating routine work. Paperwork and administrative tasks have filled even a legal sector.   × If you own a legal firm, you’ll agree that most of the working…

Chatbot  — is a computer program that mimics conversation with people using artificial intelligence. × Their functionality went way beyond than it was at first, that’s why they make everyday life easier. Now chatbots can be found in any branch starting with…

First of all, this article can be interesting for those in which life news media plays an important role, for business people who are owners of some news media and for marketing teams, who want to increase the number of…

Musement is a ticketing platform and travel company, which helps to enjoy the fullest experience of destinations. Recently it has raised $10 million in Series B funding. We met Fabio(CTO of Musement) at the hackathon in Mallorca on May 2016.…

In this article, we will answer the most popular questions about chatbots. What are bots?  How do chatbots work? Why do they give a big opportunity and what are their top advantages? What are bots? Chatbot or bot – is…