webinar

Delivering excellent customer service in the COVID-19 world

Learn how to empower your remote teams, improve their productivity and keep your costs down.

Speakers from:

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What this webinar is all about?

Coronavirus pandemic forced companies all over the world to switch to the remote. Businesses learn to adapt to the new normal - working from home.

So, how should customer service and CX leaders ensure their teams remain engaged, productive, and happy? What are the strategies, skills, and best practices to keep customer service effective and empowered?

Meet our host

Dan Gingiss

Dan Gingiss

Keynote speaker and customer experience coach

Dan believes that a remarkable customer experience is your best sales and marketing strategy.

He teaches audiences, businesses, and executives how to make the brand lovers louder than the haters by creating experiences they can’t wait to share with their friends and followers.

Our Speakers

Monica Perez

Monica Perez

Enterprise Customer Success Manager at Notion

Jessica Ragle

Jessica Ragle

Customer Success Manager at Zoom

Max Gladysh

Max Gladysh

Co-Founder at BotsCrew

Caroline Robert

Caroline Robert

Sr. Enterprise Customer Success Manager at LogMeIn

Susana de Sousa

Susana de Sousa

Senior Manager of Customer Support at Loom

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loom logo
notion logo
logMein logo
Experience maker logo
BotsCrew logo

Webinar Agenda

01

Business Challenges

How has Notion’s team and the product adapted during the COVID

02

Increased Online Experiences

How are companies dealing with increased online shopping experience?

03

Customer Relations

How to maintain customer relationships while working remotely?

04

Self-service

Is self-service an answer for keeping the costs down?

05

Customer Service Chatbots

Strategies for successful customer service automation: determining when to use bots and when to use agents

Get the webinar recording

Join the best experts in customers service and customer experience to learn new startegies, insights and tips.

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loom logo
notion logo
logMein logo

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