With the growing popularity of smart automation and bots, more and more companies are interested in chatbot development services. 

And looking for a reliable software vendor can be challenging, so to save your time, we’ve created a cheat sheet that will help you choose the right chatbot development company. 

Based on many clients’ reviews and feedbacks, expertise, and industry knowledge, we have created a list of top 10 chatbot development companies: 

iTechArt

Website: https://www.itechart.com/

Year Founded: 2002

Location: New York, NY 

Avg. Hourly Rate: $25 – $49

Company Size: 1,000 – 9,999

Platform:

Services: Web, Mobile, QA & Testing, Cloud development, UI/UX design, AI & IoT development 

Industries: FinTech, eCommerce, HealthTech, Marketing and AdTech, Real Estate

Link to portfolio: https://www.itechart.com/our-works/

iTechArt is a custom software development company that provides dedicated teams of hotshot engineers. They help VC-backed startups, and fast-growing tech companies build successful, scalable products that users love. Their forte is agile dedicated teams of brilliant minds who rock in Web, Mobile, Big Data, QA & Testing, and DevOps.

Cedex Technologies

Website: https://www.cedextech.com/

Year Founded: 2015
Location: Cochin, India
Avg. Hourly Rate: < $25
Company Size: 11 – 50
Platform:

Services: Web, Mobile, Chatbot and Voice apps development, ML, Progressive Web App Development

Industries: E-commerce, Travel, Customer Support, Finance, Law, Healthcare, Information technology, Business services, Media and Entertainment

Link to portfolio: https://www.cedextech.com/testimonials

Cedex Technologies is a professional software development company focused on creating high-quality software solutions. They specialize in Chatbot Development, Voicebot Development, Web Application Development, Mobile Application Development, Artificial Intelligence, Machine learning, Web design, and Cloud Services.

BotsCrew

Website: https://botscrew.com/

Year Founded: 2016

Location: San Francisco, CA

Avg. Hourly Rate: $25 – $49

Company Size: 11 – 50

Platform:

Services: Chatbot development, Voice-Assistant development

Industries: Customer Service, eCommerce, Healthcare, Law, Real Estate, Travel 

Link to portfolio: https://botscrew.com/cases/ 

BotsCrew is a leading chatbot development company that develops custom chatbots for startups and Fortune 500 enterprises. They provide a full cycle of chatbot development from idea to post-launch support and training. Also, BotsCrew created Chatbot Platform to help efficiently manage, train, and customize chatbots for non-coders. 

Neoteric

Website: https://neoteric.eu/

Year Founded: 2005

Location: Gdansk, Poland

Avg. Hourly Rate: $50 – $99

Company Size: 50 – 249

Platform:

Services: Web, AI development, SaaS Development, Product Design, Robotic Process Automation

Industries: Information technology, Business services, Telecommunications, FinTech 

Link to portfolio: https://neoteric.eu/portfolio/

Neoteric is a software development company that helps startups and enterprises build successful software ventures providing end-to-end product development services, team extensions, and implementing AI. They specialize in intelligent systems around predictive analytics and recommendation engines.

Unibot

Website: https://unibot.ai/

Year Founded: 2016

Location: Kyiv, Ukraine 

Avg. Hourly Rate: $25 – $49

Company Size: 2 – 10

Platform:

Services: Chatbot development

Industries: Customer Service, eCommerce,  Finance, Entertainment and Events

Link to portfolio: https://unibot.ai/#example

Unibot is a chatbot development company that creates bot for instant messaging between brands and people. They create automatization of a wide range of business areas: banks, electronic wallets and payment systems, gaming, government housing systems, informational web portals, ticket systems.

Softweb Solutions

Website: https://www.softwebsolutions.com/

Year Founded: 2006

Location: Elgin, IL

Avg. Hourly Rate: $150 – $199

Company Size: 250 – 999

Platform:

Services: AI development, Cloud development, IoT, Big Data and Analytics, Robotic process automation, Extended Reality (XR), DevOps.

Industries: Healthcare, Banking and Financial Services, Telecom, Manufacturing, Retail, Oil & Gas

Link to portfolio: https://clutch.co/profile/softweb-solutions#portfolio

Softweb Solutions Inc. is an Avnet company that delivers AI software for IoT applications, along with providing data services and digital transformation to enterprises. Softweb Solutions Inc. has over a decade of experience with startups to Fortune 100 companies and is proficient in strategy, design, engineering solutions, and R&D services.

Peerbits

Website: https://www.peerbits.com/top-app-development-company.html

Year Founded: 2011

Location: Ahmedabad, India

Avg. Hourly Rate: < $25 / hr

Company Size: 50 – 249

Platform:

Services: Mobile app development, Software development, Blockchain development, IoT and bot development

Industries: Transportation, Health Care & Medical, Retail, Restaurant, Manufacturing, Marketing, Banking, Workplace

Link to portfolio: https://www.peerbits.com/works.html

Peerbits is a global mobile app development company that offers a spectrum of custom mobile app development ranging from enterprise mobility solutions to startup apps, on-demand mobile apps, and healthcare mobility solutions.

Dogtown Media

Website: https://www.dogtownmedia.com/app-development-services/artificial-intelligence-app-development/

Year Founded: 2011

Location: Venice , CA 

Avg. Hourly Rate: $100 – $149 

Company Size: 11 – 50

Platform:

Services: Mobile Apps Development (iOS, Android), Social Media Apps, IoT, AR apps

Industries: FinTech, Healthech, EdTech, Media

Link to portfolio: https://www.dogtownmedia.com/portfolio/

Dogtown Media is a mobile media development company that is rapidly expanding their design and development services to artificial intelligence, augmented reality, IoT, mobile commerce, geo-location, mobile app analytics, multimedia publishing, mobile photo and video technology, and financial services.

Master of Code Global

Website: https://masterofcode.com/

Year Founded: 2004

Location: Redwood City, CA 

Avg. Hourly Rate: $50 – $99

Company Size: 50 – 249

Platform:

Services: Chatbot Development, Web Development, Mobile Development, UX&UI Design

Industries: Sports, Telecom, Travel, Banking and Insurance, Retail, Healthcare, Media and Entertainment, Energy, Beauty

Link to portfolio:  https://masterofcode.com/portfolio

Master of Code partners with the world’s leading companies to design and develop conversational experiences across mobile, web, and chatbots. They have comprehensive global experience and are passionate about offering feasible, groundbreaking, world-class software solutions.

Chatbots.Studio

Website: https://chatbots.studio/

Year Founded: 2016
Location: Lviv, Ukraine
Avg. Hourly Rate: $25 – $49
Company Size: 11 – 50
Platform:

Services: Chatbot Development, UX&UI Design
Industries: Media, Travel, Telecom, Banking, Insurance, Retail, Healthcare, Utilities, Logistics
Link to portfolio: https://chatbots.studio/portfolio/

Chatbots.Studio is one of the leading conversation design and UiPath companies. They help to leverage technology to drive efficiencies and become the first in their niche by automating your business and building new communication channels in messenger (Viber, WhatsApp, Facebook Messenger, etc.).

Before you start choosing your chatbot vendor, there are a few essential things to remember:

1. Understand if you need a software development team or chatbot development.  

When choosing between software and chatbot development companies, you need to keep in mind your goal. While software development companies offer a great variety of services, chatbot development companies have one primary expertise – chatbots. So, if you need a website, a mobile app, and a chatbot as an addition – you can use the services of software development companies. But if your main goal is a chatbot, then we would recommend contacting chatbot vendors.

2. Check the services focus and additional services. 

Be sure to choose a company that provides a full cycle of chatbot development from ideation to post-release training. When selecting a vendor, you should think about the future. What will happen with the chatbot after it has been created? Will you need help with a chatbot marketing campaign? Or how will the chatbot be trained and updated? Don’t forget to check if the company offers these additional services. 

3. See if they have a platform or admin panel to manage the chatbot. 

Some chatbot development companies offer an admin panel that will help their clients manage, create, and improve their bot after development. Using such platforms, clients can alter their bots without having to go back to the chatbot development company all the time. So, it’s beneficial if the company that you choose had a user-friendly admin panel or platform. 

4. Discuss integrations with the current software ecosystem.  

Nobody wants to change the whole array of different tools. Luckily, chatbots can be integrated with most of the business tools. You need to make sure that the company will help you to connect all your current platforms and tools with the chatbot. 

5. Research their target industries and areas of expertise.  

Some industries require unique expertise. For example, healthcare chatbots should be HIPPA compliant, while customer service chatbot needs to be just GDPR compliant. So, make sure that the chatbot development company that you are choosing has the experience in your industry and knows specifics of your business. 

6. Ask who owns the code 

What if this chatbot development company shuts down or your contract ends? Make sure that the chatbot is deployed to your servers, and in any case, you’ll have access to it.

7. Look for additional fees.

Sometimes, there can be additional fees hidden. Be careful and look for those before signing the contract. This can be like server fees that hadn’t been included or third-party integrations.

8. Check feedback and testimonials. 

Of course, check what others say about this company. Are there any familiar big names on their client lists? Check out their project portfolio and pay attention to the results that clients were able to achieve with their chatbots. And don’t forget to check feedback platforms – Clutch and Goodfirms. 

Need more information? Get our free table with all the services, prices and details of top 10 chatbot development companies: Top 10 Chatbot Development Companies