Top 10 Chatbot Development Companies in 2020
With the growing popularity of smart automation and bots, more and more companies are interested in chatbot development services.
And looking for a reliable software vendor can be challenging, so to save your time, we've created a cheat sheet that will help you choose the right chatbot development company.
Based on many clients’ reviews and feedbacks, expertise, and industry knowledge, we have created a list of top 10 chatbot development companies in alphabetical order:
2. Cedex Technologies
4. Dogtown Media
5. Master of Code Global
8. Softweb Solutions
So, let's have a closer look at these companies.
Services: Chatbot development, Voice-Assistant development
Industries: Customer Service, eCommerce, Healthcare, Law, Real Estate, Travel
Link to portfolio: https://botscrew.com/cases/
BotsCrew is a leading chatbot development company that develops custom chatbots for startups and Fortune 500 enterprises. They provide a full cycle of chatbot development from idea to post-launch support and training. Also, BotsCrew created Chatbot Platform to help efficiently manage, train, and customize chatbots for non-coders.
Services: Web, Mobile, Chatbot and Voice apps development, ML, Progressive Web App Development
Industries: E-commerce, Travel, Customer Support, Finance, Law, Healthcare, Information technology, Business services, Media and Entertainment
Link to portfolio: https://www.cedextech.com/testimonials
Cedex Technologies is a professional software development company focused on creating high-quality software solutions. They specialize in Chatbot Development, Voicebot Development, Web Application Development, Mobile Application Development, Artificial Intelligence, Machine learning, Web design, and Cloud Services.
Services: Chatbot Development, UX&UI Design
Industries: Media, Travel, Telecom, Banking, Insurance, Retail, Healthcare, Utilities, Logistics
Link to portfolio: https://chatbots.studio/portfolio/
Chatbots.Studio is one of the leading conversation design and UiPath companies. They help to leverage technology to drive efficiencies and become the first in their niche by automating your business and building new communication channels in messenger (Viber, WhatsApp, Facebook Messenger, etc.).
Year Founded: 2011
Location: Venice , CA
Avg. Hourly Rate: $100 – $149
Company Size: 11 – 50
Services: Mobile Apps Development (iOS, Android), Social Media Apps, IoT, AR apps
Industries: FinTech, Healthech, EdTech, Media
Link to portfolio: https://www.dogtownmedia.com/portfolio/
Dogtown Media is a mobile media development company that is rapidly expanding their design and development services to artificial intelligence, augmented reality, IoT, mobile commerce, geo-location, mobile app analytics, multimedia publishing, mobile photo and video technology, and financial services.
Master of Code Global
Services: Chatbot Development, Web Development, Mobile Development, UX&UI Design
Industries: Sports, Telecom, Travel, Banking and Insurance, Retail, Healthcare, Media and Entertainment, Energy, Beauty
Link to portfolio: https://masterofcode.com/portfolio
Master of Code partners with the world's leading companies to design and develop conversational experiences across mobile, web, and chatbots. They have comprehensive global experience and are passionate about offering feasible, groundbreaking, world-class software solutions.
Services: Web, AI development, SaaS Development, Product Design, Robotic Process Automation
Industries: Information technology, Business services, Telecommunications, FinTech
Link to portfolio: https://neoteric.eu/portfolio/
Neoteric is a software development company that helps startups and enterprises build successful software ventures providing end-to-end product development services, team extensions, and implementing AI. They specialize in intelligent systems around predictive analytics and recommendation engines.
Services: Mobile app development, Software development, Blockchain development, IoT and bot development
Industries: Transportation, Health Care & Medical, Retail, Restaurant, Manufacturing, Marketing, Banking, Workplace
Link to portfolio: https://www.peerbits.com/works.html
Peerbits is a global mobile app development company that offers a spectrum of custom mobile app development ranging from enterprise mobility solutions to startup apps, on-demand mobile apps, and healthcare mobility solutions.
Services: AI development, Cloud development, IoT, Big Data and Analytics, Robotic process automation, Extended Reality (XR), DevOps.
Industries: Healthcare, Banking and Financial Services, Telecom, Manufacturing, Retail, Oil & Gas
Link to portfolio: https://clutch.co/profile/softweb-solutions#portfolio
Softweb Solutions Inc. is an Avnet company that delivers AI software for IoT applications, along with providing data services and digital transformation to enterprises. Softweb Solutions Inc. has over a decade of experience with startups to Fortune 100 companies and is proficient in strategy, design, engineering solutions, and R&D services.
Services: Chatbot development
Industries: Customer Service, eCommerce, Finance, Entertainment and Events
Link to portfolio: https://unibot.ai/#example
Unibot is a chatbot development company that creates bot for instant messaging between brands and people. They create automatization of a wide range of business areas: banks, electronic wallets and payment systems, gaming, government housing systems, informational web portals, ticket systems.
Services: Web, Mobile, QA & Testing, Cloud development, UI/UX design, AI & IoT development
Industries: FinTech, eCommerce, HealthTech, Marketing and AdTech, Real Estate
Link to portfolio: https://www.itechart.com/our-works/
iTechArt is a custom software development company that provides dedicated teams of hotshot engineers. They help VC-backed startups, and fast-growing tech companies build successful, scalable products that users love. Their forte is agile dedicated teams of brilliant minds who rock in Web, Mobile, Big Data, QA & Testing, and DevOps.
Before you start choosing your chatbot vendor, there are a few essential things to remember:
1. Understand if you need a software development team or chatbot development.
When choosing between software and chatbot development companies, you need to keep in mind your goal. While software development companies offer a great variety of services, chatbot development companies have one primary expertise – chatbots. So, if you need a website, a mobile app, and a chatbot as an addition – you can use the services of software development companies. But if your main goal is a chatbot, then we would recommend contacting chatbot vendors.
2. Check the services focus and additional services.
Be sure to choose a company that provides a full cycle of chatbot development from ideation to post-release training. When selecting a vendor, you should think about the future. What will happen with the chatbot after it has been created? Will you need help with a chatbot marketing campaign? Or how will the chatbot be trained and updated? Don’t forget to check if the company offers these additional services.
3. See if they have a platform or admin panel to manage the chatbot.
Some chatbot development companies offer an admin panel that will help their clients manage, create, and improve their bot after development. Using such platforms, clients can alter their bots without having to go back to the chatbot development company all the time. So, it's beneficial if the company that you choose had a user-friendly admin panel or platform.
4. Discuss integrations with the current software ecosystem.
Nobody wants to change the whole array of different tools. Luckily, chatbots can be integrated with most of the business tools. You need to make sure that the company will help you to connect all your current platforms and tools with the chatbot.
5. Research their target industries and areas of expertise.
Some industries require unique expertise. For example, healthcare chatbots should be HIPPA compliant, while customer service chatbot needs to be just GDPR compliant. So, make sure that the chatbot development company that you are choosing has the experience in your industry and knows specifics of your business.
6. Ask who owns the code
What if this chatbot development company shuts down or your contract ends? Make sure that the chatbot is deployed to your servers, and in any case, you'll have access to it.
7. Look for additional fees.
Sometimes, there can be additional fees hidden. Be careful and look for those before signing the contract. This can be like server fees that hadn't been included or third-party integrations.
8. Check feedback and testimonials.
Of course, check what others say about this company. Are there any familiar big names on their client lists? Check out their project portfolio and pay attention to the results that clients were able to achieve with their chatbots. And don't forget to check feedback platforms – Clutch and Goodfirms.
Need more information? Get our free table with all the services, prices and details of top 10 chatbot development companies: Top 10 Chatbot Development Companies