Top 10 Chatbot Development Companies in 2023
This list of top 10 chatbot development companies may help you find the best chatbot vendor for your business.
With the growing popularity of smart automation and bots, more and more companies are interested in chatbot development services.
And looking for a reliable software vendor can be challenging, so to save your time, we’ve created a cheat sheet that will help you choose the right chatbot development company.
Based on many clients’ reviews and feedback, expertise, and industry knowledge, we have created a list of the top 10 chatbot solution companies sorted in alphabetical order:
2. Cedex Technologies
4. Dogtown Media
5. Master of Code Global
8. Softweb Solutions
9. REVE Chat
So, let’s have a closer look at these chatbot companies.
Services: Chatbot development, Voice-Assistant development, Chatbot Support & Maintenance, Chatbot Migration services, Chatbots based on GPT-3, ChatGPT development
Industries: Customer Service, eCommerce, Healthcare, Law, Real Estate, Travel
Link to portfolio: botscrew.com/cases/
BotsCrew is a leading chatbot development company that develops custom chatbots for mid-market companies and Fortune 500 enterprises. They provide a full cycle of chatbot development services from strategy and planning to platform setup and ongoing improvements. They have a team of Business Analysts, Customer Success Managers, Conversational Designers, Chatbot Developers, QAs that will lead to the best matching solution for your company.
The team offers different options of language (NLP) models, from Dialog Flow, LUIS, Rasa.ai to GPT-3.5 and ChatGPT.
Also, they have a Conversational AI Platform. The Platform pricing starts at $600.00 per month, but the price can vary based on the integrations, features, and customization that you would like to have. BotsCrew does not have a free plan, however, the team offers a free prototype you can test. Also, their offerings include the Discovery phase. This is the data-driven approach to chatbot development when a dedicated team collects information on a company's current processes to finalize the chatbot vision, business goals, and implementation approach.
BotsCrew develops MVP fast and makes sure that their clients see chatbots’ value in short terms from 2 weeks up to 1 month.
Services: Web, Mobile, Chatbot and Voice apps development, ML, Progressive Web App Development
Industries: E-commerce, Travel, Customer Support, Finance, Law, Healthcare, Information technology, Business services, Media and Entertainment
Link to portfolio: https://www.cedextech.com/testimonials
Cedex Technologies is a professional software development company focused on creating high-quality software solutions. They specialize in Chatbot Development, Voicebot Development, Web Application Development, Mobile Application Development, Artificial Intelligence, Machine learning, Web design, and Cloud Services.
Services: Chatbot Development, UX&UI Design
Industries: Media, Travel, Telecom, Banking, Insurance, Retail, Healthcare, Utilities, Logistics
Link to portfolio: https://chatbots.studio/portfolio/
Chatbots.Studio is one of the leading conversation design and UiPath companies. They help to leverage technology to drive efficiencies and become the first in their niche by automating your business and building new communication channels in messenger (Viber, WhatsApp, Facebook Messenger, etc.).
Year Founded: 2011
Location: Venice, CA
Projects Starting From: $100 – $149
Company Size: 11 – 50
Services: Mobile Apps Development (iOS, Android), Social Media Apps, IoT, AR apps
Industries: FinTech, Healthech, EdTech, Media
Link to portfolio: https://www.dogtownmedia.com/portfolio/
Dogtown Media is a mobile media development company that is rapidly expanding its design and development services to artificial intelligence, augmented reality, IoT, mobile commerce, geo-location, mobile app analytics, multimedia publishing, mobile photo and video technology, and financial services.
Master of Code Global
Services: Chatbot Development, Web Development, Mobile Development, UX&UI Design
Industries: Sports, Telecom, Travel, Banking and Insurance, Retail, Healthcare, Media and Entertainment, Energy, Beauty
Link to portfolio: https://masterofcode.com/portfolio
Master of Code partners with the world’s leading companies to design and develop conversational experiences across mobile, web, and chatbots. They have comprehensive global experience and are passionate about offering feasible, groundbreaking, world-class software solutions.
Services: Web, AI development, SaaS Development, Product Design, Robotic Process Automation
Industries: Information technology, Business services, Telecommunications, FinTech
Link to portfolio: https://neoteric.eu/portfolio/
Neoteric is a software development company that helps startups and enterprises build successful software ventures providing end-to-end product development services, team extensions, and implementing AI. They specialize in intelligent systems around predictive analytics and recommendation engines.
Services: Mobile app development, Software development, Blockchain development, IoT and bot development
Industries: Transportation, Health Care & Medical, Retail, Restaurant, Manufacturing, Marketing, Banking, Workplace
Link to portfolio: https://www.peerbits.com/works.html
Peerbits is a global mobile app development company that offers a spectrum of custom mobile app development ranging from enterprise mobility solutions to startup apps, on-demand mobile apps, and healthcare mobility solutions.
Services: AI development, Cloud development, IoT, Big Data and Analytics, Robotic process automation, Extended Reality (XR), DevOps.
Industries: Healthcare, Banking and Financial Services, Telecom, Manufacturing, Retail, Oil & Gas
Link to portfolio: https://clutch.co/profile/softweb-solutions#portfolio
Softweb Solutions Inc. is an Avnet company that delivers AI software for IoT applications, along with providing data services and digital transformation to enterprises. Softweb Solutions Inc. has over a decade of experience with startups to Fortune 100 companies and is proficient in strategy, design, engineering solutions, and R&D services.
Services: Chatbot, Live Chat, Video Chat, Co-browsing, Ticketing System, etc.
Industries: Banking, Insurance, E-commerce, Education, Telecom, HR, Real Estate, Government, Airlines, Technology, Hospitality, Travel & Tourism etc.
Link to portfolio: https://www.revechat.com/chatbots/
REVE Chatbot is an advanced conversational AI-powered chatbot platform designed to provide efficient and personalized customer support to businesses of all sizes. REVE Chatbot can be integrated to web, mobile apps and other messaging platforms like Facebook, Viber, Instagram, Telegram and WhatsApp. It offers end-to-end chatbot development services, including post-launch customer support and training. Also, it allows businesses to create chatbots without any programming knowledge or experience.
Services: Chatbot development
Industries: Customer Service, eCommerce, Finance, Entertainment and Events
Link to portfolio: https://unibot.ai/#example
Unibot is a chatbot development company that creates bot for instant messaging between brands and people. They create automatization of a wide range of business areas: banks, electronic wallets and payment systems, gaming, government housing systems, informational web portals, ticket systems.
How to choose the best chatbot vendor
1. Understand if you need a software development team or chatbot development.
When choosing between software and chatbot development companies, you need to keep in mind your goal. While software development companies offer a great variety of services, chatbot development companies have one primary expertise – chatbots. So, if you need a website, a mobile app, and a chatbot as an addition – you can use the services of software development companies. But if your main goal is a chatbot, then we would recommend contacting chatbot vendors.
2. Check the services focus and additional services.
Be sure to choose a company that provides a full cycle of chatbot development from ideation to post-release training. When selecting a vendor, you should think about the future. What will happen with the chatbot after it has been created? Will you need help with a chatbot marketing campaign? Or how will the chatbot be trained and updated? Don’t forget to check if the company offers these additional services.
3. See if they have a platform or admin panel to manage the chatbot.
Some chatbot development companies offer an admin panel that will help their clients manage, create, and improve their bot after development. Using such platforms, clients can alter their bots without having to go back to the chatbot development company all the time. So, it’s beneficial if the company that you choose had a user-friendly admin panel or platform.
4. Discuss integrations with the current software ecosystem.
Nobody wants to change the whole array of different tools. Luckily, chatbots can be integrated with most of the business tools. You need to make sure that the company will help you to connect all your current platforms and tools with the chatbot.
5. Research their target industries and areas of expertise.
Some industries require unique expertise. For example, healthcare chatbots should be HIPPA compliant, while customer service chatbot needs to be just GDPR compliant. So, make sure that the chatbot development company that you are choosing has the experience in your industry and knows specifics of your business.
6. Ask who owns the code
What if this chatbot development company shuts down or your contract ends? Make sure that the chatbot is deployed to your servers, and in any case, you’ll have access to it.
7. Look for additional fees.
Sometimes, there can be additional fees hidden. Be careful and look for those before signing the contract. This can be like server fees that hadn’t been included or third-party integrations.
8. Check feedback and testimonials.