The Best Chatbot Platforms for Business [2021 Edition]

Looking for the best chatbot platform?

The perfect platform is very challenging to find. A huge variety of different builders are available, and understanding which one is the best match is highly complicated. 

So we created this list of the top 10 chatbot platforms to help you choose the best builder for your needs. 

*note: we decided to list these platforms in order of the G2 rating. The highest rating platforms are at the top. However, keep in mind that all of these platforms are really nice. 

1. BotsCrew 

2. Landbot

3. Ada CX

4. Tidio

5. Botsify

6. Intercom

7. Crisp

8. Freshchat 

9. Drift

10. FlowXo

Let’s dive in:

BotsCrew

BotsCrew Platform

Rating: 4.8 on G2

Founded: 2016

Location: Ukraine

Industries: Ecommerce, healthcare, travel, law, real estate

Biggest clients: Virgin, Natera, Mars, Samsung NEXT, BMC

Website: https://botscrew.com/platform

Channels: website, Facebook, WhatsApp, SMS, App, Slack, Twitter, Telegram, Line, Skype

Pricing: custom pricing based on needs. Better contact us directly

Description: Automate pre-sale and post-sale customer service requests with a smart chatbot integrated with the software you already use. Create, update, train, and analyze the chatbot's results on the go with a simple interface. Send broadcast messages to your customers and measure results with in-depth statistics in a few clicks. Add a customizable Live Chat widget to support your visitors when they need you. Let your team better organize the workflow and manage customer support requests in one place.

Pros:

– WhatsApp integration with full support along the journey

– Custom development of unique features

– Dedicated account management

– Custom integrations

– Platform with simple UI 

– White label chatbots

– Full customization, branding, etc

– Chatbots for any messaging channels and apps

– Multilingual chatbots

– Discovery phase

– No additional charges for seats or users 

– Additional training, onboarding for the team via personal calls, workshops, etc

– Priority support for all plans

Cons:

– No mobile app 

– No free plan 

– Pricing is on the more expensive side, however, it is customizable for clients needs

– No chatbot templates 

Landbot

Landbot platform

Rating: 4.7 on G2

Founded: 2017

HQ Location: Catalonia, Barcelona

Biggest clients: Nestle, Media Markt, Coca Cola

Website: https://landbot.io/

Channels: web, WhatsApp, Facebook Messenger, or any API-enabled channel

Pricing: There are free, paid, and custom plans available. Paid plans start at 30€/month and 100€/month. Additional pricing for additional seats and messages. 

Description: An intuitive no-code conversational apps builder that combines the benefits of conversational interface with rich UI elements. Landbot is a user-friendly no-code solution for the creation of conversational apps which are a natural evolution of chatbots. 

Pros: 

– Code-free

– WhatsApp integration

– Dedicated account management 

– White labeling and customization

– Chatbot templates

– Rich library of helpful resources, documentation, and articles 

– Fast customer support

– Free plan

Cons:

– Only English speaking chatbots

– A little bit more limited functionality on WhatsApp

– Free plan has very limited functionality and usage limits

– Additional pricing for additional seats and messages

– Basic design personalization

– Currently no SLA

– Priority support, onboarding, and training only in a custom plan

ADA CX

Ada cx

Rating: G2 – 4.6 

Founded: 2016

HQ Location: Toronto, Ontario

Industries: Ecommerce, Fintech, SaaS, Media, Telecom, Banking, Insurance, Retail, Travel, Education

Biggest clients: Zoom, Upwork, Mailchimp, Air Asia, etc

Website: https://www.ada.cx/

Channels: Facebook, WhatsApp, website, SMS, Line
Pricing: You need to contact the team to learn about their pricing.

Description: Ada is the new front line of your customer experience, empowering businesses to provide personalized experiences at scale – in a snap! Ada's no-code, AI chatbot improves CX, reduces costs, and drives revenue – while freeing live agents to have greater impact.

Pros:

– Code-free

– Multilingual chatbots

– WhatsApp integration

– Dedicated account management

– Simple UI

– The functionalities are drag and drop

– The functionalities of the platform are expanding based on customers requests

Cons: 

– No custom development 

– A limited number of out the box integrations, some integrations take time to set up

– Analytics can sometimes be complex or limited, however, you can contact the ADA team and the team is always quick to respond to manual report requests.

– Limited customization

– No white labeling

– No chatbot templates

– No mobile app

Tidio

Tidio

Rating: 4.6 on G2

Founded: 2013

HQ Location: Szczecin, Poland

Biggest clients: Country Guitar Online, Notiq, Mometrix

Industries: eCommerce, non-profits, schools/colleges, travel, real estate, hospitality. 

Website: https://www.tidio.com/

Channels: Facebook, website, Slack, Telegram

Pricing: The free version is limited to just 500 interactions. You can sign up for the paid plan at $19/month (5000 interactions). You can also add 25,000 additional interactions for $25/month along with 5 more bots at $10/month.

Description: Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.

Pros: 

– Code-free

– Multilingual chatbots

– Simple UI 

– Customization

– Fast support 

– Free chatbot templates

– Free plan

– Mobile apps

– 3rd party integrations

Cons:

– No feedback/conversation rating functionality 

– No API

– No WhatsApp, Twitter integration

– AI bots are available but their usage is still limited.

– No dedicated account management 

– Free plan is limited

– Pay for additional chat operators seats

Botsify 

Botsify

Rating: 4.5 on G2 

Founded: 2016

HQ: Karachi, Sind

Biggest clients: Shazam, Unicef, Jackson College, etc. 

Channels: Facebook, WhatsApp, SMS, website

Website: https://botsify.com/

Pricing: Personal plan – $40/month – 2 chatbots and 5k Users /Month ($10 / 1000 additional users)

Professional – $125/month – 5 chatbots and 15k Users /Month ($10 / 1000 additional users)

Business – $415/month – 20 chatbots and unlimited number of Users

Custom – custom pricing

WhatsApp Business Automation – $200/month (1 chatbot)

Chatbot expert for custom development – $165/month (1 chatbot) 

Description: Botsify helps people build chatbots for their businesses without any coding knowledge.

Pros:

– Code-free

– WhatsApp integration

– Multilingual chatbots

– Custom Integrations

– Dedicated Account Management

– White label chatbots

– Customization

– 14 days free trial

– Priority support for higher plans

– Higher plans have onboarding in a form of ebook guides, videos, webinars

Cons:

– No mobile app

– No Conversation Handover

– No Conversation ratings

– Only 4 messaging channels supported 

– No in App chatbot support 

– Additional price for WhatsApp, custom development, additional users, and chatbots.

– Pricing based on the number of subscribers

– A limited number of contacts in the pricing model, which quickly becomes $300/mo

– No onboarding session for lower price plans

– Chat history based on plans – lower plans have only 1 and 3-month chat history

Intercom

intercom

Rating: 4.4 on G2

Founded: 2011

HQ Location: San Francisco, CA

Industries: eCommerce, financial services, education, healthcare

Website: https://www.intercom.com/

Biggest clients: Udemy, IBM, Unity, Sotheby’s

Pricing: You need to contact the team to learn about their pricing and plans

Description: Intercom is a Conversational Relationship Platform (CRP). With Intercom, you can build better customer relationships through personalized, messenger-based experiences across the customer journey.

Pros:

– Code-free

– Simple UI

– Quick access to customer information

– All channels in one app – email, Facebook, website, etc.

– Conversation rating functionality 

– Customer segmentation functionality

– iOS and Android mobile app 

– Custom integrations

– A dedicated team of sales and support specialists

– Supporting 38 languages

Cons:

– Sometimes slow customer support response

– Pricing can be a little bit complicated

– Currently no WhatsApp support 

– Reporting and Analytics can sometimes be limited

– Limited customization

– No while labeling

– No chatbot templates 

– No priority support

– Supporting only 38 languages

Crisp

Crisp

Rating: 4.4 on G2

Founded: 2015

HQ Location: France

Industries: eCommerce, financial services, education, healthcare

Biggest clients: Rakuten, AirFrance, Renault, Mailjet 

Website: https://crisp.chat/en/chatbot/

Channels: website, WhatsApp, Telegram, Facebook

Pricing: Free plan – 2 seats, no chatbots; Pro – $25/month – 4 seats, no chatbots; Unlimited – $95/month – unlimited seats, chatbots included, no Crisp logo. 

Additional costs for some additional plugins that are not included in your plan, which you can subscribe to, but that's your choice to opt-in for them (eg. paid integrations for specific systems).

Description: Crisp is the ultimate all-in-one multichannel customer support platform that helps businesses connect instantly with their customers or leads who are waiting for support. With its quickly evolving set of tools, Crisp is leading businesses through the customer-driven revolution by using conversations to unlock hypergrowth.

Pros:

– Code-free

– Co-Browsing feature

– Reply from Slack so you don’t have to use Crisp Apps

– iOS and Android mobile app 

– Flat pricing – no additional costs for users or messages 

– All channels in one app – email, Facebook, website, etc.

– Conversation rating functionality 

– Customer segmentation functionality

Cons:

– No WhatsApp support – customers have to develop, launch a chatbot on their own

– Sometimes slow customer support response

– No Priority support

– Reporting and Analytics can sometimes be limited

– Limited customization

– No dedicated account management

– No chatbots in basic plans

– Some additional plugins/integrations cost additional costs

Freshchat by Freshworks

Freshchat

Rating: 4.4 on G2

Founded: 2010

HQ Location: San Mateo, CA

Big clients: Travix, Telangana Government, Delivery Hero, Klarna

Website: https://www.freshworks.com/live-chat-software/chatbots/

Channels: Web, Mobile, WhatsApp, LINE, FB Messenger, Apple Business Chat

Industries: Retail and E-commerce, Travel and Hospitality, Financial Services, Education

Pricing:  Sprout free – 100 agents, no free bot sessions; 

Blossom – $19/month/agent – Up to 1000 free bot sessions/month (Facebook Messenger); 

Garden – $39/month/agent – Up to 2000 free bot sessions/month (can by WhatsApp as an add-on for additional pricing); 

Estate – $59/month/agent – Up to 3000 free bot sessions/month ( Co-Browsing,  Advanced Dashboard,  Multilingual Support

Forest – $99/month/agent – Up to 5000 free bot sessions/month 

Additional bot sessions $100 for 1000 bot sessions/month

WhatsApp Business – $49 flat fee/number/month. Available from Garden plan. In addition to this, WhatsApp has an additional per-message fee for Template messages that varies depending on volume and destination country.

Description: Freshchat is a customer messaging software built for businesses of all sizes. With Freshchat, delight your customers wherever they are — web, mobile, social, messengers. Freshchat encompasses both modern and mature capabilities to completely transform your customer experience and help you scale your business. 

Pros:

– Code-free

– Multilingual chatbots

– Customization

– Agent handover

– Bot templates

– With Freshchat conversation APIs, you can connect your homegrown bot to their messenger and Team inbox.

– 3rd party integrations

Cons:

– Chatbot functionality can be a little bit limited, depending on your needs

– Sometimes customer support is slow to respond

– No custom development 

– No dedicated account management

– Pay per sessions with users 

– Only website in free version

– Limited integrations in the free version

– Multilingual support only in Estate and Forest plans

– Advanced reporting only in Estate and Forest plans

– Can buy WhatsApp add-on only is more advanced plans

Drift

Drift

Rating: 4.3 on G2

Founded: 2014

HQ Location: Cambridge, MA

Big customers: Lessonly, Wake Forest University, Lacework

Website: https://www.drift.com/

Channels: website

Pricing: contact Drift directly to learn their pricing. Have trial and plan for early stage start-ups. 

Description:  Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

Pros:

– Mobile apps 

– Dedicated Customer Success Manager for paid plans

– Onboarding to get your team up and running successfully

– Priority support for paid plans

– Unlimited contacts in all plans

– Live chat feature in all plans

Cons:

– Sometimes slow support 

– Lack of integration with other apps

– Chatbots in multiple languages in the enterprise plan

– Conversation Analysis in Enterprise plan

– Technical Integration Setup in Enterprise plan

– No WhatsApp support

– Technical Integration Set up only in the enterprise plan

– Chatbots only on paid plans

Flowxo

Flowxo

Rating: 4.1 on G2

Founded: 2014

HQ Location: London

Biggest clients: Udemy, IBM, Unity, Sotheby’s

Website: https://flowxo.com/

Channels: Messenger, Slack, Twilio SMS, and Telegram

Pricing: The free version is limited to just 500 interactions. You can sign up for the paid plan at $19/month (5000 interactions). You can also add 25,000 additional interactions for $25/month along with 5 more bots at $10/month.

Description: Flow XO is a powerful automation product that allows you to quickly and simply build incredible chatbots that help you to communicate and engage with your customers across a wide range of different sites, applications, and social media platforms.

Pros:

– Code-free

– Free plan but with limited functionality

– Priority support in the standard plan

– Remove messenger branding in the standard plan

– Many outbox integrations

– Not expensive pricing

Cons:

– No easy human-to-bot handoff, making your bot largely responsible for all customer and site visitor interactions. 

– Currently no WhatsApp support 

– Lack of a technical documentation

– Very limited chatbot design options. 

– No customer tagging or segmentation. 

– No chat operator notifications. 

– No desktop app.

– 3 months of logs

So this is our list of the best chatbot platforms. All of these platforms have their pros and cons. You have to focus on what’s important for you, your needs, and your goals. If you have a small budget or even no budget, some of these platforms offer free plans or trials. If you are looking for multilingual, multichannel chatbots, you’ll also find the best-match option in our list. 

When choosing a chatbot platform, please take note of their website, visit G2 or Capterra and read real customer reviews, book a call with this platform and ask them about features, functionality that you need. This is an important decision, and you have to choose wisely. 

We created a spreadsheet with all of these chatbot platforms where you can see a side-by-side comparison of all of them. Download below.

Download our chatbot platforms comparison